Privacy Policy

When we use the term ‘personal information’ we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect and process the following categories of personal data about you:

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• Contact details: name, address, phone number, and email address.

• Communications: details from emails, messages, or phone calls with our team (including event enquiries or support requests).

• Device and usage data: IP address, browser type, and how you interact with our site (via cookies and analytics tools).

• Marketing preferences: your subscription choices or consent to receive communications.

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We only collect personal information that is relevant and necessary to fulfil our obligations to you, or that you have consented to share.

We collect your data in the following ways:

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• Directly from you: when you fill out an enquiry form, email us, or otherwise provide us with your personal information

• Automatically: through cookies and similar technologies when you browse our website.

• From third parties: such as advertising platforms.

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

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• Process enquiries and provide customer support: We use your personal information to provide you with the Services, including to perform our contract with you, to process your enquiries, to fulfil your enquiries, to remember your preferences.

• Respond to your enquiries or service requests.

• Improve our website and customer experience.

• With your consent, send marketing materials about PenPod products, news, and events: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail.

• Comply with legal and regulatory obligations.

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We will never sell or rent your personal data to third parties.

We process your personal data under one or more of the following lawful bases:

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• Contract: where processing is necessary to fulfil our contract with you.

• Consent: where you have opted-in to receive marketing or communications.

• Legitimate interests: for improving our products, security, or customer service.

• Legal obligation: where required by law or regulatory authorities.

We may share your data with trusted third parties only where necessary to deliver our services:

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• Business partners: for marketing campaigns or event collaborations, only with your consent.

• Legal and regulatory authorities: when required by law or to defend our rights.

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All third parties are required to maintain appropriate data protection and confidentiality standards.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected:

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• Customer and order records: 7 years (to comply with accounting and tax regulations).

• Marketing consent data: until you withdraw consent.

• Warranty registration information: for the lifetime of the product warranty.

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After this period, data will be securely deleted or anonymised.

We have robust technical and organisational measures in place to protect your data, including:

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• Secure servers and encrypted systems.

• Restricted access to authorised personnel only.

• Staff training on data protection and privacy compliance.

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While we take all reasonable steps to protect your data, please note that no online transmission is 100% secure.

Under the UK GDPR, you have the following rights regarding your personal data:

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• Right to access: obtain a copy of the information we hold about you.

• Right to rectification: request corrections to inaccurate or incomplete data.

• Right to erasure: request deletion of your personal data (subject to legal requirements).

• Right to restrict processing: limit how we use your data in certain circumstances.

• Right to data portability: request transfer of your data to another provider.

• Right to object: opt-out of marketing communications at any time.

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To exercise any of these rights, contact us using the details below. We may ask for proof of identity before processing your request.

Our website uses cookies and similar technologies to enhance functionality and gather analytics. You can choose to disable cookies via your browser settings, though this may affect website performance. For more information, see our Cookie Policy (available on our website).

Our website and products are not directed at children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to have it removed.

With your consent, we may send occasional marketing communications about PenPod products, promotions, or news. You can opt-out at any time by clicking “unsubscribe” in emails or contacting us directly. We will never sell your information to marketing databases.

Our website may contain links to external websites or social media pages. We are not responsible for the privacy practices of third-party sites, and you should review their privacy policies before submitting any personal information.

Please note that we may transfer, store and process your personal information outside the country you live in.

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If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

We may update this Privacy Policy periodically to reflect legal, technical, or business changes. The revised version will be posted on this page with an updated “Last Updated” date.

If you have questions, concerns, or wish to exercise your data rights, please contact:

PenPod Overland Ltd

Unit 12, Twin Brooks Industrial Estate, Lancashire, United Kingdom
📧 info@penpodltd.co.uk
🌐 www.penpodltd.co.uk